AKO Webmail FAQ

Q1: When attempting to logon to AKO, the browser closes (crashes), receive “500 – Internal Server Error” message, returns you to the home screen, or just doesn’t seem to work.
A1: Make sure you have NOT added AKO to your trusted sites (unless using IE 7 or earlier)

Here’s How: Go to Tools, Internet Options, Security (tab), Click on trusted sites (green checkmark), Click Sites button, click on: https://akocac.us.army.mil in the white box then click remove, close this window, click OK.

A1.3: Verify you are using Internet Explorer when attempting to register your CAC. If you are using Firefox, please look at the Firefox page for the needed DoD configuration file and installation assistance.

A1.4: Go to: Tools, Internet Options, Security tab, click on the Internet Security option (it’s usually already there). Uncheck the box for Enable Protected Mode (Only on IE 7 & 8).

A1.5: Open Internet Explorer, Click Tools, Internet options, content (tab), certificate (button) and delete all the certificates listed. Remove, then Re-insert the CAC, your certificates should automatically reload. If they don’t, open up ActivClient, click Tools, Advanced, Make Certificates available to Windows.

A1.6: Open Internet Explorer, Click Tools, Internet Options, Advanced (tab), Select the Reset… button at the bottom.

Q2: How do I change my AKO password?
A2: Logon to AKO with your CAC. Click on: My Account, Account Settings, Change Password. The rest should be self-explanatory. AKO does have a self help video located here. You will need to have Adobe Flash player http://get.adobe.com/flashplayer/ installed, and be using Internet Explorer to view. NOTE I had to download them, open up IE, go to File, open, navigate to my download location and select the .swf file. It then started to play in my web browser.

NOTE: Please be aware.. Sometimes when you type in your new password, it will ‘look’ like you didn’t do it right, because it will come back to the same page. Please look at the top of this page. There will be a one line of text that will be green for a successful change or red telling you a reason why it did not change.

Q3: Can I decide how my “Friendly name” shows up on AKO? A friendly name example is: Danberry, Michael J CW3 RES USAR USARC.
A3: If you are dual account holder (i.e. you are a civilian and a Reservist) you can select which friendly name is displayed within your AKO webmail.

  1. Log into your AKO/DKO account. akoarmymil.com
  2. Click on the ‘My Account’ tab.
  3. Click on ‘Mail Preferences’.
  4. Click on ‘Mail Options’.
  5. Put a check in the box labeled “Reset display name to: [your display name here].
  6. Click on ‘Submit’
  7. Select your display name.
  8. Click on ‘Submit’

Q4: I am receiving the message: “403 Access Forbidden – You do not have Permission to Access this resource.”
A4: Verify that you do have the ActivClient & DoD certificates software installed, Visit the Notes page to double check what you installed already.

A4.1: Verify that you are using Internet Explorer when attempting to utilize your CAC. If you are using Firefox, please look at the Firefox page for the required configuration.

A4.2: If you receive this message when trying to download ActivClient, you need to know that the ActivClient download links on AKO are for Army personnel only. If your account is listed as an Army volunteer, Guest, family member, retired, or other military branch, you will not be able to download the file from AKO. Other military branches look here to find where you can download ActivClient.

A4.3: Go to: https://www.us.army.mil from this link. There could be a problem with the shortcut in your favorites. Simply re add AKO to your favorites replacing your existing one. I also right click and select properties to remove all of the extraneous stuff after us.army.mil then save. This helps speed up the load from your favorites.

A4.4: This could also be caused by your Antivirus / Security Software. First try disabling it before going to AKO. You can also uninstall it then restart your computer and see if it works afterwards. This has been the cure for a few McAfee and Kaspersky users.

Q5: I have 2 CACs (1 military & 1 civilian), I’m only able to use one on AKO. Is this correct?
A5: No, not as of: 1 May 2011 you do not have to manually register your CAC anymore, so, both off them will work on AKO.

AKO Streamlining CAC Registration
Most users will no longer be required to register a new CAC with AKO/DKO. When logging in with a new card, clicking “CAC Login” will automatically register the CAC while simultaneously logging the user into the portal. This includes SSO sites. The change means users assigned two CACs can switch between the two without re-registering their cards. It does not replace the need to register CAC certificates with Internet browsers. For step-by-step instructions on completing that. Users with two CACs (e.g., National Guard members who are also DA civilians) will now be able to alternate between the two cards without having to clear and re-register every time they switch.

This feature will not work if:

  1. The EDIPI on the CAC does not match the information on the account, auto-registration
  2. will not be possible. This is expected to be a rare occurrence.
  3. The SSN registered in AKO does not match the SSN stored in DMDC, auto-registration
  4. will not be possible. This is expected to be a rare occurrence.
  5. The same SSN and EDIPI are referenced by multiple, active AKO accounts. In this case,
  6. the redundant account should be deleted. If this occurs, the account holder should send an email to help@us.army.mil.
  7. Data associated with the CAC is corrupted. In these cases, users should be able to register the card manually through the My Account menu.

Q6: While logging into AKO with your CAC, selecting your certificate and typing in your PIN the page stalls at “You will be logged into AKO shortly.”
A6: When the new window pops up showing you are being logged into AKO, make sure https://akocac.us.army.mil is NOT in your trusted sites (IE 8 & 9), Being in trusted sites is only required when using IE 6 and 7). More steps can be found in the CAC AKOARMIL section here.

Here’s How: Open Internet Explorer Go to Tools, Internet Options, Security (tab), Click on trusted sites (green checkmark), Click Sites (button) now click on https://akocac.us.army.mil and / or https://www.us.army.mil and then select Remove, close this window, then click OK.

Q7: Receive “Insert card” when attempting to access AKO, DTS, OWA or any other CAC enabled website when your CAC is inserted in the CAC reader and you can access it through ActivClient.
A7.1: Open Internet Explorer, Click Tools, Internet options, content (tab), certificates (button) and delete all the certificates listed. Remove, then Re-insert your CAC, your certificates should automatically reload. If they don’t, open ActivClient, click Tools, Advanced, and select Make Certificates available to Windows.

Q8: I am a contractor and my CAC expires on XXX but my AKO account renewed before the change in naming convention began. I was not allowed to complete the online paperwork to renew my CAC without an email address with CTR in it, but I don’t have one and won’t automatically get one until my AKO account renews again early next year. Help!
A8: Each contractor who has a CAC renewal before the AKO renewal will have to call the AKO Help desk

  1. Commercial: 866-335-ARMY(2769) then Select Option 2
  2. DSN: 312-560-1110 ask the operator to dial 866-335-2769 then Select Option 2

Provide your SSN and the answers to your security questions, the Help Desk will put in an order to change the AKO address.

Q9: My email address is incorrect on my CAC, How can I fix it?
A9: Visit this website: https://www.dmdc.osd.mil/appj/ump/umphome.do, select Replace Certificate to avoid going to a RAPIDS Site.

NOTE: You have to logon to the site with your CAC. Visual steps
NOTE2: In my tests with Windows 7, it did NOT work with the Windows 7 built in Smart Card utility or with ActivClient installed. So, you will need to find a Windows Vista or XP computer.

An Air Force Major sent this: “When I tried to access the CAC User Maintenance Portal on a Windows 7 computer, the Java failed; however, when I tried the same thing on my Windows 7 computer at work (.mil domain), Java still failed but I got a popup dialog that told me I had to use the 64-bit version of IE and Java. When I started a browser session with the 64-bit IE, I was able to get to the User Maintenance Portal just fine.”

Q10: Receive following message when trying to logon to AKO with your CAC:
HTTP Status 400 – Invalid path /authenticate was requested
——————————————————————————–

  1. Type Status report
  2. Message Invalid path /authenticate was requested
  3. Description The request sent by the client was syntactically incorrect (Invalid path /authenticate was requested).

A10: Internet Explorer users:

  1. Verify you have the latest DoD certificates installed
  2. Follow the guidance in this PDF to make sure your browser is configured correctly.
  3. Go to: Tools, Internet Options, Advanced (tab) and click on: Restore advanced settings (button)
  4. If you are using your Favorites to access AKO, try from this direct link: https://www.us.army.mil If this works, it means your AKO link in your favorites is too old. Once it works, add this new one to your Favorites.

A10.1: Firefox users:

  1. Upgrade to the latest version of Firefox
  2. If you are using your Bookmarks to access AKO, try from this direct link: https://www.us.army.mil If this works, it means your AKO link in your Bookmarks is too old. Once it works, add this new one to your Bookmarks.

Vista & 7: Right click computer, choose Properties. Look beneath the System section, System type: it will show either 32 or 64-bit Operating System.
XP: Right click My computer, Properties. If it does not show 64-bit, you’ve got a 32-bit Operating System.

NOTE: If you have Windows XP (64 bit) bear in mind that the half-dozen4-bit 6.2 version doesn’t seem to figure. you will want the sixty four bit ActivClient six.1 AND IF you have got the newer CAC, you may need to download the required update.

ACTIVCLIENT vi.2 INSTALLATION directions (for all versions of Windows):

  1. Double click the file you downloaded, choose Next
  2. Read, then choose “I accept the terms…”, choose Next
  3. Verify Typical is selected, select Next, then Install, (It might pause at this screen for somewhat whereas, be patient. Windows 7 & Vista might prompt you to permit the following program to install software on this computer?, Select Yes.
  4. Uncheck the Show the scanme file box (unless you want to read it). Hit Finish.
  5. NOTE: sixty four bit versions of ActivClient sometimes prompt for a restart of your laptop, So, Restart your computer currently.

YOU ARE FINISHED (IF you simply want TO BE ready to LOGON TO AKO (or alternative CAC enabled websites with your CAC).

PROCEED TO STEP 5 – to install LOTUS FORMS VIEWER

ACTIVCLIENT INSTALLATION problems AND SOLUTIONS

ActivClient half dozen.2 software update

See how ActivClient works

PLEASE NOTE: the subsequent Operating Systems are listed as NOT SUPPORTED by the ActivClient program above: Windows ME, Windows NT four, Windows XP tablet pc Edition or any earlier versions of Microsoft Windows and non-Microsoft OS’

STEP 5: LOTUS FORMS is the FORMS PROGRAM CURRENTLY IN USE BY the military AND AIR FORCE

If you’re having problems accessing the Lotus Forms software download link outside of the hours listed higher than, or are wondering why there’s NO alternate Army download location, please scan below.

NOTE: If you currently have Pure Edge viewer and ApproveIt put in, i like to recommend you go into management Panel and uninstall them. it’ll drastically speed up the install process below. The Lotus Forms program has the ability to uninstall Pure Edge, but in my assistance to others, it doesn’t work well.

Installation Steps:

  1. Download Lotus Forms three.5.1.123 from: https://chess.army.mil/ascp/commerce/download/lotus_forms_viewer.jsp
  2. you’ll be prompted to just accept the conditions that you just are logging into an army / DoD web site. scan it then choose I settle for.
  3. NOTE: If this can be the first time you have got been to the present website you’ll got to register.
  4. NOTE2: If the following page does not take you to the page titled Lotus Forms Viewer, you will have to be compelled to navigate to it via the buttons on the left side of the screen. Click Software, Army Software Downloads, Lotus Forms Viewer.
  5. Click the link titled: Download Software, (you will be prompted to logon with your AKO registered CAC).
  6. Click the military CAC Logon (button), Enter your CAC PIN.
  7. Click the link titled: Lotus Forms Viewer Application and save it to your pc.
  8. Once it’s downloaded, double click the file titled: LotusForms351.exe,

NOTE: When it says it’ll take some minutes to put in, it extremely will (one person stated it took five hours). Once the insufficient box closes it has finished installing. This program does not tell you it completed.

NOTE: My personal recommendation to verify the software installed is to navigate to control Panel: Uninstall a program (Windows seven / Vista), or Programs and features (Vista), or Add/Remove Programs (XP) look for: IBM Lotus Forms.

PROCEED TO STEP 6 – INSTALL APPROVE IT

LOTUS FORMS INSTALLATION issues AND SOLUTIONS

  1. The ideas on this web site are from my personal expertise. I have been told by Army Publishing Directorate (APD) to send users to their help desk in order that they become attentive to the problems with this program. 703-692-1306 / DSN: 312-222-1306 , Webform, or apdfcmp@conus.army.mil
  2. If you are having issues accessing the CHESS website, contact the CHESS help desk at: peoeis.pdchess.helpdesk@us.army.mil or 888-232-4405 / 703-806-1019 / DSN: 312-656-1019 (Monday – Friday 0800-1700 Eastern).
  3. To download DA forms, move to the military Publishing Directorate website http://www.apd.army.mil/ , click on the Forms (tab) DA Forms button. find theform|the shape}}}} you would like (in the range of form numbers). Right click the XFDL link to the proper of the form you want, select Save Target As. reserve it to your laptop and you’ll have the shape for later. you’ll also click the link, it’ll open up your Lotus Forms or Pure Edge software automatically (only if using net Explorer half-dozen, 7, or 8). All different browsers will have to be compelled to use the proper click, Save As option to save your type.
  4. You can use the following link to download all offered Lotus Forms / PureEdge forms during a single zipped file.
  5. http://www.army.mil/usapa/eforms/index.html#eforms_range
  6. It is suggested if you wish to use this .zip file [with all the forms], you [at a minimum] re-download the file once a week. this is often owing to forms being created obsolete, updated, new forms being added, etc. this fashion you’re certain to have the foremost current version of any type that is available.
  7. You will need to use the “click here” for the XFDL files, that is located within the middle of the page.
  8. Digitally signing a type is easy when following these instructions
  9. Video instructions
  10. With a kind open and your CAC inserted within the card reader
  11. Single click the area that appears like a little slanted pen with some writing after it
  12. Read the disclaimer, hit OK
  13. Click the word Sign
  14. Select your name (the one without the word email in it), then OK
  15. You should see your name, once you do, click the word Sign
  16. It will prompt you for your PIN, type it in, then select OK
  17. Once you scan Signature is valid, Select OK
  18. You have now signed your kind
  19. If the word Sign is gray, please look here for a few known cures
  20. Are you curious a way to change the check marks to X’s on forms?
  21. Open Lotus Forms, click the Preferences button (blue and red O + on it)
  22. Select Advanced Settings
  23. Select the box next to: Use “X” vogue Check Boxes
  24. If you’re inquisitive about knowing the way to digitally sign an Excel or Word 2003 or 2007 file, this is often a way to do it
  25. This email was received from APD on 25 August 2010 after I asked for permission to have an alternate download location for individuals when the CHESS website is down.
  26. “In regards to your email, As i am sure you are well aware APD is that the Enterprise provider of Lotus Forms Viewer and Silanis ApproveIt software. There are solely 2 channels that are licensed to be the authoritative distributor of the fore mentioned software, 1. AGM (Army Gold Master) for GFE (Government Funded Equipment) installation / use and a pair of. CHESS (Computer Hardware, Enterprise Software Solutions) for PFE (Personal Funded Equipment) installation / use. APD does not authorize any other body (i.e. AKO files) to distribute its Enterprise Software. Your request to own this software hosted in your files has been dually noted. At this point your request to host / give the Lotus Forms Viewer and Silanis ApproveIt software is Denied. you may be advised if APD’s stance on this request changes within the future.”
  27. For problems getting the software from the CHESS website, utilize the Official Army channels listed below.
  28. The concepts on this web site are from my personal experience. I even have been told by Army Publishing Directorate (APD) to send users to their help desk in order that they become conscious of the problems with this program. 703-692-1306 / DSN: 312-222-1306 , Webform, or apdfcmp@conus.army.mil
  29. If you are having problems accessing the CHESS web site, contact the CHESS facilitate desk at: peoeis.pdchess.helpdesk@us.army.mil or 888-232-4405 / 703-806-1019 / DSN: 312-656-1019 (Monday – Friday 0800-1700 Eastern).
  30. Download the Air Force version of Lotus forms:
  31. http://www.e-publishing.af.mil/shared/media/epubs/resource/LFViewer_3512.zip
  32. NOTE: This redo has toolbar.ifx loaded. thus it “should” work for Army users.
  33. Former version that did not embody the toolbar.ifx
  34. http://www.e-publishing.af.mil/shared/media/epubs/resource/LFViewer_3551_Public.zip

STEP 6: APPROVEIT permits ARMY USERS the flexibility TO DIGITALLY SIGN FORMS USING YOUR CAC

  1. (The CHESS web site has scheduled outages: Saturdays between 0200-0500 EST and therefore the 2nd & 4th Tuesday of the month between 0700-1200 EST)
  2. Please understand that on: 1 December 2010, CHESS visited AKO registered CAC only. they are One year sooner than schedule based on this memo.
  3. If you’re having problems accessing the ApproveIt software download link below (outside of the hours listed above), or are wondering why there is NO alternate download location, please browse below.
  4. Installation Steps:
  5. Preliminary Note: ensure you have already installed Lotus Forms, and Adobe Reader (9.4 or below) before installing Lotus Forms. If you have got Adobe Reader X installed, you will have problems (fix for this)
  6. 1. Download ApproveIt 6.5 from: https://chess.army.mil/ascp/commerce/download/silanis_approveIt.jsp
  7. 2. you will be prompted to simply accept the conditions that you simply are logging into a military / DoD web site. read it then choose I accept.
  8. NOTE: If the following page doesn’t take you to the page titled Silanis ApproveIt, you may ought to navigate to it via the buttons on the left side of the screen. Click: Software, Army Software Downloads, Silanis ApproveIt.
  9. 3. Click the link titled: Download Software, (you are prompted to logon along with your AKO registered CAC). (The file size is forty three.1 MB, therefore it’s going to take a short time to download).
  10. 4. Click the army CAC Logon (button), Enter your CAC PIN.
  11. 5. Click the link titled: Silanis ApproveIt Desktop Software and put it aside to your computer.
  12. 6. Once it’s downloaded, double click the file titled: ApproveIt_6.5.exe, then choose Run
  13. 7. Click the Browse… (button) and select a location like your Desktop or Documents, then choose OK, now select Unzip. after you get the little box stating 17 file(s) unzipped successfully choose OK. (If you don’t choose a location, it’ll automatically place it into a hidden folder inside Windows)
  14. 8. close the WinZip Self-Extractor window.
  15. 9. Navigate to the location you selected in step 7. you’ll see a folder titled: ApproveIt six.5, open it and select AGMInst.exe (Army Star Logo) Application file type. If the Windows User Access management pops up, Allow it.
  16. NOTE: If you receive “No host application was found on this pc. Please install the host application before putting in ApproveIt Desktop” look here for cure
  17. 10. you’ll have a small window (like Lotus Forms did) telling you to attend.
  18. NOTE: XP users may have to go into the source folder and click on Setup.exe (82KB) if the on top of instructions did not work.
  19. NOTE: My personal recommendation to verify the software installed is to navigate to manage Panel: Uninstall a program (Windows seven / Vista), or Programs and features (Vista), or Add/Remove Programs (XP) look for: ApproveIt Desktop.
  20. APPROVEIT INSTALLATION problems AND SOLUTIONS
  21. 11. Restart your computer, then come to this page to use the Sample form below otherwise you might want to save it to your desktop now.
  22. Use this Sample type to check your digital signature.
  23. Image of a blank DA3161
  24. NOTE: this will solely work on internet Explorer six, 7, or 8. If you’re using IE 9, Firefox, Chrome, Safari, or Opera you may need to right click the “sample form” link and select Save Link As / Download Linked File As / Save to Download Folder. put it aside to your desktop, then check from your desktop. If your pc downloads it as a .txt file, right click it and change it to .xfdl
  25. If you are not familiar with signing forms together with your CAC? Look here for instructions. Visual steps, or Watch Video
  26. CONGRATULATIONS, you have currently SUCCESSFULLY put in ALL required PROGRAMS ON YOUR pc.
  27. The ideas on this website are from my personal experience. I have been told by Army Publishing Directorate (APD) to send users to their help desk so they become attentive to the issues with this program. 703-692-1306 / DSN: 312-222-1306 , Webform, or apdfcmp@conus.army.mil
  28. If you are having problems accessing the CHESS web site, contact the CHESS facilitate desk at: peoeis.pdchess.helpdesk@us.army.mil or 888-232-4405 / 703-806-1019 / DSN: 312-656-1019 (Monday – Friday 0800-1700 Eastern).

APD Installation guide for ApproveIt six.5
ApproveIt Desktop allows users to approve, verify and securely print documents, forms, letters and spreadsheets. ApproveIt uses Silanis Intelligent Signature Technology, that may be a variety of electronic signature developed by Silanis and is predicated on digital signature technology. The Silanis Intelligent Signature Technology electronically signs the content of documents or forms that are presented to the user in Adobe Acrobat, Adobe Reader, Microsoft Word, Microsoft Excel, Lotus Forms, PureEdge Viewer, and FormFlow. Upon signing a document or kind with ApproveIt Desktop, the electronic signature and audit path info is embedded within the structure of the document or form and becomes a permanent a part of it, much like a wet ink signature on paper.

  • If you’re fascinated by knowing the way to digitally sign a memorandum, this is the way to do it (Word 2003 & 2007 only)
  • If you wish to fully uninstall ApproveIt, follow this data.

To download DA forms, attend the military Publishing Directorate website http://www.apd.army.mil/ , click on the Forms (tab) DA Forms button. notice theform|the shape}}}} you want (in the vary of form numbers). Right click the XFDL link to the proper of the form you would like, choose Save Target As. save it to your computer and you’ll have the shape for later. you’ll conjointly click the link, it’ll open up your Lotus Forms or Pure Edge software automatically (only if using web Explorer half-dozen, 7, or 8). All other browsers will got to use the correct click, Save As choice to save your type.

  1. Digitally signing a form is straightforward when following these instructions
  2. Video Signing instructions
  3. With a kind open and your CAC inserted within the card reader
  4. Single click the realm that looks like a little slanted pen with some writing when it
  5. Read the disclaimer, hit OK
  6. Click the word Sign
  7. Select your name (the one while not the word email in it), then OK
  8. You should see your name, once you do, click the word Sign
  9. It will prompt you for your PIN, type it in, then choose OK
  10. Once you read Signature is valid, Select OK
  11. You have currently signed your kind
  12. Fix the ePersona message when making an attempt to sign
  13. Watch Silanis Electronic Signatures 2-minute Presentation
  14. This email was received from APD on 25 August 2010 once I asked for permission to possess an alternate download location when the CHESS website is down.

“In regards to your email, As i am certain you are well aware APD is that the Enterprise supplier of Lotus Forms Viewer and Silanis ApproveIt software. There are only 2 channels that are authorized to be the authoritative distributor of the fore mentioned software, 1. AGM (Army Gold Master) for GFE (Government Funded Equipment) installation / use and a pair of. CHESS (Computer Hardware, Enterprise Software Solutions) for PFE (Personal Funded Equipment) installation / use. APD does not authorize the other body (i.e. AKO) to distribute its Enterprise Software. Your request to have this software hosted in your files has been dually noted. At this point your request to host / give the Lotus Forms Viewer and Silanis ApproveIt software is Denied. you will be advised if APD’s stance on this request changes in the future.”

  1. For problems obtaining the software from the CHESS web site, utilize the Official Army channels for help.
  2. The ideas on this web site are from my personal experience. I actually have been told by Army Publishing Directorate (APD) to send users to their facilitate desk in order that they become attentive to the issues with this program. 703-692-1306 / DSN: 312-222-1306 , Webform, or apdfcmp@conus.army.mil
  3. If you’re having issues accessing the CHESS web site, contact the CHESS facilitate desk at: peoeis.pdchess.helpdesk@us.army.mil or 888-232-4405 / 703-806-1019 / DSN: 312-656-1019 (Monday – Friday 0800-1700 Eastern).

Q10:I’m receiving the message: “403 Access Forbidden – you are doing not have Permission to Access this resource.”
A10: Verify that you do have the ActivClient & DoD certificates software installed, Visit the Notes page to double check what you put in already.
A10.1: Verify that you are using internet Explorer when attempting to utilize your CAC. If you are using Firefox, please cross-check the Firefox page for the desired configuration.
A10.2: If you receive this message when attempting to download ActivClient, you need to grasp that the ActivClient download links on AKO are for Army personnel only. If your account is listed as an army volunteer, Guest, loved one, retired, or different military branch, you won’t be able to download the file from AKO. other military branches look here to seek out where you’ll download ActivClient.
A9.3: Go to: https://www.us.army.mil from this link. There can be a retardant with the shortcut in your favorites. merely re add AKO to your favorites replacing your existing one. I additionally right click and choose properties to remove all of the extraneous stuff when us.army.mil then save. This helps speed up the load from your favorites.
A9.4: Follow this PDF for correcting the settings in your internet Explorer (Summarize this pdf https://militarycac.com/files/Making_AKO_work_with_Internet_Explorer_color.pdf)
A9.5: this might even be caused by your Antivirus / Security Software. 1st attempt disabling it before getting to AKO. you can additionally uninstall it then restart your computer and see if it works afterwards. This has been the cure for a couple of McAfee and Kaspersky users.

Q12: I even have two CACs (1 military & 1 civilian), i’m solely able to use one on AKO. is that this correct?
A12: No, not as of: 1 may 2011 you are doing not need to manually register your CAC anymore, so, both off them will work on AKO.

AKO Streamlining CAC Registration
Most users can no longer be required to register a replacement CAC with AKO/DKO. When logging in with a new card, clicking “CAC Login” will automatically register the CAC whereas simultaneously logging the user into the portal. This includes SSO sites. The change means users assigned 2 CACs can switch between the 2 without re-registering their cards. It does not replace the requirement to register CAC certificates with internet browsers. For step-by-step instructions on finishing that, browse this FAQ. Users with 2 CACs (e.g., National Guard members who are also DA civilians) can currently be able to alternate between the 2 cards without having to clear and re-register on every occasion they switch.
This feature will not work if:
— The EDIPI on the CAC does not match the information on the account, auto-registration